A system comprising:
units of a facsimile equipment that can be used by respective users in different locations,
a user interface which is part of each of the units and is configured to trigger a tvvo-way interaction to occur on-line between the unit of the facsimile equipment and a vendor of the facsimile equipment, the user interface being configured to generate information about use of the unit by the user,
a communication element associated with each of the units capable of carrying results of the tvvo-way local interaction from each of the units to a central location, and
a component capable of managing the interactions of the users in different locations and collecting the results of the interactions at the central location.