Why was my email message automatically rejected by GroupCamp
This article explains why emails sent to your GroupCamp account might be automatically rejected and how to solve those issues.
When emails are rejected during a comment or a reply to a notification, you will receive emails with the following subjects:
- [AccountName] Comment was rejected
- [AccountName] Your email could not be processed
- The email address does not exist in this account
- Your email could not be processed
- [GroupCamp] Your email could not be processed
- Mail Delivery Subsystem
If you receive an email from GroupCamp which is not in the list above please contact the GroupCamp support team.
- You will receive an email with the subject [AccountName] Comment was rejected for any one of the following reasons:
the underlying item (task, file, discussion, wiki page,etc...) on which the comment was added was deleted after the email notification (to which you replied was sent).
The group (project, intranet or extranet) in which the underlying item was present was deleted or archived.
You are no longer a member of the group in which the item is present. You have either left the group or somebody removed you from the group.
The underlying item became private and you do not have access to private objects in the group.
You have altered the email address of an email notification and the new address is not recognized.
Sign into your account to see which potential explanation applies to you.
You will receive an email with the subject above when you initially sent your email to the drop box address of the Tasks or Activity application in a project group or other type of group.
Beyond the possible causes explained in the email above, this email is also sent when the email drop box is private in a group (a Guest who is not authorized to access private objects would therefore recieve this email).
The email drop box feature is either disabled or you do not have the necessary privileges to add tasks or post.
If you have access to the application settings for the applications in the group you can check the following:
- Make sure that the feature is enabled
- Make sure the right to create tasks are properly set
When you send an email to the GroupCamp platform by replying or comment an email or by sending an email to a drop box email address, GroupCamp will check whether the email matches a user in the account. This allows you to work with any of your email address if you have added them to your list of additional email addresses in the Identity menu of the @Me > Preferences app.
You can add additional email addresses in your preferences. For more please refer to How can I change my first name, last name, username, password, email, photo
You will receive such an email when the destination email address is altered by the user. For example if the user changed the email address on a comment or reply.
If you think that you have the right destination email address and are still receiving this error message, please contact GroupCamp.
This email is sent in English when the account does not exist. For instance if the subdomain does not exist (email@example.com) or if the account has been cancelled.
You will receive such an email if you send an email to any unknown address in the domain @groupcamp.com for instance firstname.lastname@example.org