Google Apps and Google Accounts ID, Password and Username Management. Email notifications. Weekly email digest.
Why is my email reply to a comment rejected? I have a "Your email could not be processed" message mail in response to a comment
There are multiple possible explanations to this:
- The email reply-from address that you have used is not listed in your user details. This is the most frequent case. If you are replying from an email address which is not one that is provided in your online account your email reply will be rejected. Please see also Adding additional User emails.
- The object on which the comment has been added by email has been deleted and no longer exists. In the case of a reply to a comment in the Discussions app, this can also happen if the online discussion has been closed.
- You are no longer a member of the project of the account.
- Other possible explanations include: the reply-to address has been altered, you do not have a reply-from address or the email format is not correct.
If all the explanations listed above are not relevant to your issue, please contact our support team.
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How can I add an iCalendar feed from GroupCamp into a Google Calendar ?
You must first copy the iCalendar feed from GroupCamp into Google Calendar
1) Open Google Calendar. In Other Calendars, click on Add.
2) Then click on Add by URL
3) In the pop-up window paste the link from GroupCamp, then click on Add Calendar. The Calendar is displayed.
Please note that Google will fetch updates once every 24 hours.
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How do I manage weekly email notifications?
When you are signed into your GroupCamp account, click on 'Mt Details' and then click on 'My settings'
You can also choose to exclude projects in the weekly email digest.
What does the weekly email digest cover?
The email starts with a summary table of all milestones and tasks in all projects. Tasks without any due dates are also counted.
Note : Projects in which you do not have tasks or milestones are not displayed
For every project, the weekly email digest then covers the following
- late items
- upcoming deadlines (tasks with due dates and milestones) for the week ahead,
- deadlines of the following week,
- tasks which do not have due dates for each project.
Please note also the following key aspects of the email digest:
1) If you are assigned to a task without any due date in a list which is linked to a milestone the date of the milestone is considered as the due date for the task:
- For a late milestone, this task is displayed as being late,
- if the milestone is for the upcoming weel, the task is displayed at the due date of the milestone.
Exemple : if you have a milestone "Furniture delivery during the event", to which 3 task lists are linked "booth equipment management", "Booth team check-list" et "Documentation and forms"... All these task lists are considered to have the same due date as the milestone: that of the
"Furniture delivery during the event".
2) If you are the owner of the milestone, all on-going tasks linked to the milestone are displayed even if they are not assigned to you (as the owner of the milestone, you are also responsible for the tasks in the attached task lists.
3) When a task has a die date which is different from that of the linked milestone, the task is displayed separately (from the items which are associated with the linked milestone due date).
Exemple : In the list "booth equipment management", you have added "demos and showcase" with a due date, this task has to be due after the linked milestone.
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How can I add an iCalendar feed from GroupCamp into an Apple iCal
Open the iCal App on your Mac OSX
In the Calendat Menu chick on Subscribe and paste the URL for the iCalendat feed from GroupCamp
Once the GroupCamp Calendar is retrieved you can edit its properties. Make sure you change the refresh or update setting so that your Calendar is regularly updated.
Click on OK.
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What does the « Additional Emails » field in the users details page mean?
When you send an email to your account, for example by replying to a comment, we will verify the email from which the message is sent to make sure it is one of the emails used by a particular user. This allows you to work from multiple email addresses, provided they are all entered in the user details. Please note that only the primary email is shared with other users in the account.
Furthermore, some email software and services will always use the same email addresses as the sender address for all messages.
For example: if a user enters myname@mycompany.com and his or her software sends email replies from a personal email address: myname@myhomemail.com this email will bounce unless it is added as additional emails in the user details page.
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How do I add an iCalendar feed from GroupCamp in Microsoft Outlook 2007 or 2010?
This article describes how you can sync your GroupCamp calendars (for Milestones due dates for instance) with your Microsoft Outlook Calendar. Your Microsoft Outlook calendars will be synced with your GroupCamp account every time you retrieve your emails.
For Outlook 2010 (Outlook 2007 comes next)
1) Go yo your calendars, then in the top menu click on Open the Calendar.
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2) In the top menu click on 'From internet',
3) Paste the link from the GroupCamp iCalendar feed
Click on OK to display the Calendar
For Outlook 2007
1) In the Menu, click on Tools, then click on Account settings...
2) In the Account settings, click on the Internet Calendars tab, then on New to add a new one.
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3) Paste the iCalendar link from GroupCamp, then click on 'Add'
4) Please note that you can change the name of the Calendar from GroupCamp, then click on OK.
5) Your Calendar is now pending, click on Close.
6) Your Calendar is now displayed in Other calendars of Outlook 2007.
7) To download the content, go to your Inbox then click on Send/Receive.
Your calendar is now loaded. It will be synced each time you retrieve your emails.
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Do all users have a personal page? What applications are available in the personal page?
When a user is present in a single project, there is no personal page for that user. There are two scenarios where a user has a personal page:
- When the user has been added to two or more projects
- When the user is a member of one project and is an administrator.
Applications present in the Personal Page are the cross project Dashboard together with cross projects version of tasks and Milestones.
On the personal page the user can also access a complete list of users in his or her company.
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How can I edit my personal user information: name, email, picture? How do I change my password?
Once you are signed into the service, go to the 'Settings' section in the top right menu bar of your GroupCamp account.
By clicking on 'Identity' in the left sidebar you will access all your personal user identity information:
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You can edit the following information:
- Username and password
- Display language, time zone
- Additional email addresses
You can also manage your Google Apps or Google Accounts ID by clicking on the 'Manage my Google credentials'
For your personal display information, please refer to Profile
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Can I use a Google Apps ID or a Google Account to sign into GroupCamp?
When you are signed into your GroupCamp account, in the 'My Details' menu in the top menu bar click on 'My Info' then add your Google ID by clicking on 'Manage y Google credentials'
You will be directed to the GroupCamp accounts page
You can then click on 'Add a credential' to add a Google Account. If you are not already signed in your Google account, you will be directed to a sign-in page from Google so that you do not have to provide GroupCamp with your Google password.
Once you have authorized GroupCamp, you will be directed to the Grouped Accounts page. To access ths page when you are in your GroupCamp account, click on the GroupCamp favicon on the top menu (this is displayed if you have merged your GroupCamp accounts or if you have external credentials)
On the GroupCamp sign in page you will then be able to use your Google Apps or Google Accounts ID by clicking on the Google buttons on the right:
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Can I group all my GroupCamp accounts ? What is the 'Grouped Accounts and Identities?
If you have multiple GroupCamp accounts, you can group them and access them using the GroupCamp unique ID
When trying to access a second GroupCamp account for the first time from the same browser, you will automatically be directed to the page below
By clicking on ‘Group my accounts’ you will be required to confirm your credentials for the new account
Once you are signed in, your GroupCamp Unique ID will link all your accounts and you will be able to access all your accounts from the same tab or browser.
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By clicking on Grouped accounts and Identities, you will have all the details of your different GroupCamp accounts and the identities you use to sign in including external credentials such as Google Accounts.
To access this page directly go to your GUID home page at https://gid.groupcamp.com and sign into any of your GroupCamp accounts:
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