General questions. Security. Resilience. Availability. Back-up of data.
Is my data kept safe and how?
We use the latest generation of servers and host them in fully redundant clusters which reside in different data centers for higher availability. Our servers are hosted with high availability requirements to prevent all common failure scenarios. For superior service levels, our datacenters are equipped with dual electric feeds and multiple levels of physical and electronic security. All user data is backed-up on separate servers located on different data centers.
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What are the languages available for Project, can I add or request a new language?
GroupCamp adds new languages on a regular basis. GroupCamp currently supports 14 languages: English, French, German, Spanish, Portuguese (Brazilian), Chinese (Simplified), Suomi, Japanese, Polish, Swedish, Dutch, Italian, Romanian, and Russian. We will, in the near future, launch a translation system which will allow our users to add new languages on their own and translate our user interface.
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Do you have special pricing for students, universities, or non-profit organisations?
No, all our available plans are on our Plans and Pricing page. Our pricing is designed to be competitive for small organizations of any kind.
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When I delete an account is all the account data deleted?
YES. We do not keep any copy of your data once the account is deleted by the owner.
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I’ve lost my account information, my login and/or my password, how can I retrieve them?
If you have lost the address (URL) for your account, or if you wish to retrieve all accounts using your email address, go to the GroupCamp website (www.groupcamp.com) and click on login in the menu. Follow the instructions and enter your email address.
You will receive an email with your login information.
If you know the URL (web address) for your account (myaccount), go to your address ( for example myaccount.groupcamp.com) and follow the instructions to retrieve your login information).
Please note that you can always send an email to the administrator who sent out the invitation so he or she can send you back your login details.
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What is SSL?
SSL stands for « Secure Socket Layer ». This encryption technology is used to secure communication between servers and browsers.
The system uses certificates to ensure that the user is using the right service. The certificate is issued by an authorized certification body.
The SSL certificates used by GroupCamp are issued by Gandi (www.gandi.net) or Go Daddy (www.godaddy.com).
Please read also our Privacy Policy
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Can we install GroupCamp Project on our own servers?
No, Project cannot be installed on Customer servers. The service is available only in hosted version.
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Why and when am I disconnected from the service? What is an expired connexion? What added security does this represent?
You are automatically disconnected from the service when you close your browser window or when you shut down your computer.
If you have several tabs open in your browser, you only need to login once.
This prevents people from accessing your account when your computer is left idle.
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What happens if there is a failure of one of your servers. Can I lose all my data?
Your data is backed up in real time once it is uploaded on our servers. We use different servers on different data centers for back-up. In the extreme case of a complete data center failure, a second data center will take over as the primary cluster.
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Do you customize GroupCamp Project on demand for specific customers?
All our customers use the same version of GroupCamp Project. We add new features on a regular basis. If you feel that you need a new feature please use the online support form to contact us.
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What happens to my account data when my subscription comes to an end? Are they deleted?
Yes. Your data are your property and we do not keep any copy of your content.
When you reach the end of your subscription, the URL (web address) for your account becomes inactive. You can no longer have access to your data. The action of cancelling an account or subscription to an offering cannot be undone after the end of the subscription.
Unless we are compelled to do otherwise by law, your data is deleted immediately following a short technical delay.
Please note that we currently observe a 24 hour delay which is the time necessary for our Platform to launch the data délétion procès for all cancelled accounts.
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Is privacy for my data guaranteed?
Absolutely.
Customer data is used by our team solely for Customer support purposes. This data includes the name of your account, the URL you use to sign in, your current plan, and your billing information (name of the account owner and billing address)
You can also read our Privacy Policy to learn more.
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Are there any cancellation fee to be paid when cancelling an account?
No, you can cancel your account at any time by going to the Account tab.
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Can I export all the data present within a project? In what format is the data exported?
In the Admin menu click on Project List, then when your mouse hovers over a project the action icons, including the export function is displayed:
For enhanced usability, we have chosen the most popular formats for the export file.
Supported formats include Excel for:
- Companies and users within a project,
- Tasks and milestones within a project (Tasks and Milestone application),
- Time record entries (Timelog App), the .csv format is also supported within the Timelog application itself.
Text format (“Microsoft Word”) for:
- discussions (in the discussions app),
- pages of the WIKI application,
- Comments on files and links fo the Files Application.
All files shared within the project (Files Application).
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I already have a GroupCamp account and now I have been invited to join a second account. Why can’t I use my initial username and
You can be present in multiple Project accounts on GroupCamp. All your accounts are fully separated. In each of these accounts you have a different identity: a username and password which will work only for a specific account and URL : xxxx.groupcamp.com
Even if this username and password are identical in two different accounts you have different identities (and therefore user profiles) for each account.
If you wish to have unique login details for all your GroupCamp accounts, you can use the Grouped accounts and credentials.
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How to send my Chrome console errors to the GroupCamp Support team
Many application issues can arise from the specific behavior of your browser and your operating system.
Although GroupCamp applications are tested across several browsers, the GroupCamp team may require the errors in your browser console to troubleshoot your issue. Below is the procedure to provide GroupCamp with the errors (if any) in your console for the Chrome browser.
STEP 1: First go the page or application where the error is observed.
STEP 2: In the View menu of your Chrome browser, access the Javascript console in the Developer tools as shown below:
STEP 3: Go to the Console tab of the console and make sure you are on the error filter (you should immediately see any errors highlighted in red).
STEP 4: Refresh your page (Click on refresh in the browser of SHIFT-F5 in Windows).
STEP 5: Copy the errors and send them by email to the GroupCamp support team.
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