Billing and Payment. Invoices, Upgrades & Downgrades Account Cancellation and refunds.
How do I use a coupon code with my account?
You can add coupon codes in the sign up form when you create an account. You can also use coupon codes during the free trial period by going into the Account tab in the admin section.
Please note that you can use only a unique coupon code at a time.
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Can we pay for several months in advance?
No. We only have monthly plans at this time. So you can only pay each and every month.
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Is my credit card number secured with GroupCamp?
Yes. When you provide your credit card information to GroupCamp, it is automatically transmitted to our Payment Gateway partner, Ogone. No credit card information is stored on GroupCamp servers or databases. We only keep partial formats such as these for invoices (Example : 1234 XXXX XXXX XX12 ) together with the holder name.
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Do I receive any refund if I downgrade?
No. GroupCamp services are paid in advance You will not be refunded for any unused paid subscription. To make the most of your monthly plan you should downgrade at the end of your paid month, before the anniversary date. (Please note that downgrades are effective immediately)
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If I choose to upgrade in the middle of a billing cycle, do I need to pay twice?
No, you will pay only once and we apply a fair billing policy by subtracting your unused number of paid subscription. Learn more about this fair billing Policy in our Billing and Payment Policy.
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What happens to my account if a credit card payment fails or is refused. What about the end of a free trial?
Your account is automatically suspended if there is a payment issue. In suspended mode, your account can always be accessed but you can only view your content or delete them. You have up to a month after an account is suspended to move it back to a regular paid plan or export all its content. After that, the account is deleted and all its data is destroyed within a week.
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Am I subject to French VAT at 19,6 %?
We are a French company and as such abide by European rules. If you are a business based in France you are subject to VAT with an applicable 19.6% rate. If you are a company with a registered address outside of the EU but you do not have a valid Intra community VAT number, then you are subject to an applicable VAT rate of 19.6%
If your VAT number is valid or if you have a registered address outside of the EU you are not subject to VAT.
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Are other cards accepted besides Visa and Mastercard?
No. Those are the only accepted cards at this time.
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How can I find/access my invoices?
Your invoices are sent by email every month. You can also access your invoices in the Account tab in the Admin section.
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How is my Intracommunity VAT (Value Added Tax) Number verified? What is the VIES ?
For businesses with a registered address in one of the countries of the European Union, we verify your intra-community VAT nunber using the VIES service of the EU.
You can verify your own number using the following link : VIES.
When a VAT number is validated, your invoices will be established with no VAT. If if has not been successfully verified, we will (for EU-based businesses) apply the French VAT rate. Every month GroupCamp fills in a decaration of all invoices established for EU-based businesses.
If your number does exist but is not recognized by the VAT service, please refer to the (Europa website) FAQ.
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Can I pay in US Dollars if my company is registered in the European Union (EU)?
No. For companies based in one of the 27 countries member states of the EU, only payments in Euros are accepted.
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If I cancel my account at the beginning of a billing cycle, will I be refunded?
No. You pay in advance for a month and your account is active up to the next anniversary date. There will be no refund if you choose to cancel before that anniversary date.
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