Account (Admin App). Rename the account. Change your address. Manage credit card and forms of payment. Invoices. Assign administrator role

If you are in the free trial period, ypu can simply cancel your credit card and your account will be cancelled automatically.

If you have one or more paid subscriptions, use the « Cancel » link in the Offering section of your Account tab for each subscription. Your account will remain active up to the anniversary date of your account. It will then be suspended during ont month. During that period the owner and the users, can access the account but only gor data export and délétion.

WARNING : Please note that the cancellation of an account cannot be undone. All your data will be deleted and cannot be retrieved. Please use the export feature to retrieve all your data before you cancel your account.

To reduce the storage capacity used up by your account you can delete old files from the Files applications. If you want to keep the files and not delete them, you can either download the files before deleting them or use the export tool in the Admin section.

To downgrade to a lower plan, you need to be within the limits of the lower plan in terms of the number of projects in your account and the storage capacity used.

For example, to be able to downgrade to the START plan, you need to have:

• Less than 15 active projects in your account. (See also reducing the number of projects)
• Less than 4GB of used storage. (See also reducing my used storage)

You can downgrade once you go below the quota for a plan.

Please note that if you have a BEST or a MAX plan, and you have delegated projects to outside companies (also known as company delegation) you need to change the Managing Company for these projects to the Primary Company before downgrading to a lower plan which does not have the "per project setting" option. This is done using the Project application in the admin section.

The account application allows you to transfer the ownership of an account to another user of your company. If that other user was not an administrator before, the ownership role will automatically make him or her an administrator for the account.

When changing the ownership for an account, you will be asked whether you want to leave your credit card details or not. If you wish to withdraw your credit card details, the new owner will have to provide new credit card details before the payment of the subscription is due.

Otherwise the account will be suspended.

Please note that the change of ownership for an account cannot be undone. Once the change is confirmed only the new owner will be able to access the Account application in the Admin section. The previous owner will remain an administrator for the account.