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Online help center: presentations, product guides, FAQ and support

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Support

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FAQ Topics

  • General questions
  • Billing and Payment
  • GroupCamp User Interface Guidelines
  • GroupCamp Project Plans
  • Profile
  • Personal User Settings
  • Admin Applications
    • Journal and Look&Feel
    • Users & Guests
    • Roles & Privileges
    • Global Settings
  • Account Application for the owner
  • Google Apps
  • Applications in GroupCamp Project
    • Project List
    • Application Settings
    • Overview
    • Files
    • Tasks
    • Discussions
    • Milestones
    • Timelog
    • Wiki
  • Project Dashboard
    • Overview & Personal dashboard
    • Files & Milestones
    • Tasks & Reports
    • Timesheet

GroupCamp Videos and Tutorials

Visit the GroupCamp Online HD Video Learning Center

General questions. Security. Resilience. Availability. Back-up of data.

  • Is my data kept safe and how?
  • Is privacy for my data guaranteed?
  • What happens if there is a failure of one of your servers. Can I lose all my data?
  • I’ve lost my account information, my login and/or my password, how can I retrieve them?

Billing and Payment. Invoices, Upgrades & Downgrades Account Cancellation and refunds.

  • How can I find/access my invoices?
  • What happens to my account if a credit card payment fails or is refused. What about the end of a free trial?
  • Is my credit card number secured with GroupCamp?
  • If I cancel my account at the beginning of a billing cycle, will I be refunded?

Project presentation. Plans and features Number of projects. Multi-Company. Storage. Managers and Settings. Other key pages.

  • In GroupCamp Project what does "unlimited users" and "unlimited clients" mean?
  • Managers and Settings. In GroupCamp Project can I have different application settings for different projects?
  • How can I increase the Storage available in an account?
  • What is an archived project? Is it counted in the plan quota?

Create and invite users to join a project. In the Members app, manage all users in your project.

  • When, as a Manager, I remove a Company from a project, it no longer appears in the list of Companies (meaning I will not be able
  • How do I invite a user to join a project?
  • I have invited a user to join a project, will that person be receiving email notifications?

Journal and Look&Feel (Admin Apps). Customise background colors.

  • How can I change the default colours of my GroupCamp account?
  • How do I add a logo on the sign in page of my account?
  • Where can I find the list of all administrators?
  • How can I track the activity of Administrators in an account?

Users & Guests (Admin Apps). User list.

  • How can I change the Company of a user?
  • Can a user belong to more than one company?
  • How do I invite a person to join my Account? Why do email invitations to new users expire?
  • What is the difference between a user and a guest ?

Google Apps and Google Accounts ID, Password and Username Management. Email notifications. Weekly email digest.

  • What does the « Additional Emails » field in the users details page mean?
  • Can I group all my GroupCamp accounts ? What is the 'Grouped Accounts and Identities?
  • How can I edit my personal user information: name, email, picture? How do I change my password?
  • How do I manage weekly email notifications?

Project Settings. Create, Edit and Manage Projects. Export and Archive projects.

  • How do I create a new project. How do I edit or delete an existing project?
  • Where do I choose which users to add to a project?
  • How do I create a manager for a project? Where is the role of the Manager described?
  • In a project what happens if I start using an application and then decide to disable that application in that project?
  • Where can I edit the settings(rights and features) for applications in a project?
  • How do I create a new project? What is an open project? What is project by invitation only?
  • What are Project Settings? What are private settings? Where do I manage private items.

Account (Admin App). Rename the account. Change your address. Manage credit card and forms of payment. Invoices. Assign administrator role

  • What are the actions available only to the owner of the account?
  • I can't seem to downgrade. Why is a quota?
  • How can I reduce the storage capacity used up by my account?
  • How can I reduce the amount of projects used by my account?

Overview application

  • Is there a video tutorial of the Overview application?
  • What items are present in the Overview app?
  • Can I display an announcement to all project members?
  • What does the +1 or +X next to the comment icon mean?

Files Application

  • Do you have a video of the Files Application?
  • Can I upload multiple files at once?
  • Can I copy or move a file from one project to another? What is the import feature in Files used for?
  • Can I upload multiple files in a project? Why do we still need the standard file uploader?

Tasks

  • Do you have a video tutorial of the task application?
  • What is the difference between an on-going list and a completed task list?
  • Why does my task list not appear in the « Task list » screen?
  • What is the use of associating milestone to task lists?

Discussions

  • Do you have a video tutorial for the Discussions App?
  • I replied to an email notification and my email was rejected. Why is that?
  • Why do I need to follow a discussion? Who can follow a discussion? I do not receive any email notifications when a discussion is
  • Why and how do I sort topics and discussions within a topic?

Milestones

  • How do I use Milestones?
  • Can I have private milestones? How do I use them?
  • Why aren't comments allowed on milestones?
  • What is the role of the owner of a Milestone?

Timelog

  • How do Time units work? How does conversion between days and hours work?
  • Can I hide this application from my customers? If I don't need Timelog, can I remove it from a project?
  • Why is it possible to enter negative time records or null time records?
  • Why is it that a time record can be entered in the future?

Dashboard

  • Why don't I have a cross-project (Dashboard) view?
  • What are the different components displayed in the cross-project view?
  • Can I define starred projects ?

Cross-projects tasks and milestones

  • In the Tasks app of the Dashboard, what is the difference between Merged and Sorted reports in the Planning view?
  • Why are completed tasks not displayed?
  • How can I build a cross-project task report? How do I access the Dashboard view for Tasks?

Wiki

  • What exactly is the Wiki application and how does it work ?
  • How should I organise my teamwork with the Wiki application?
  • Can I hide the Wiki application from invited Companies in a project?
  • Can I have multiple users working on the Wiki application? Is a user notified if there are conflicting edits ?

Google Apps

  • How do I add GroupCamp offerings from the Google Apps Marketplace (example GroupCamp Project) to my Google Apps domain ?
  • The installation could not go through. Do I need to enable Federated login for single sign on ?
  • How can I attach additional GroupCamp accounts to my Google Apps domain ?
  • I already have a GroupCamp account but cannot access my GroupCamp projects using the Universal Navigation bar. How do I ‘migrate’ my existing GroupCamp ID to use my Google Apps ID ?

GroupCamp overview. User Interface Guidelines. Applications & Settings.

  • What is a role in GroupCamp? What are the differences between the Owner, Administrator, Manager, User and Guest?
  • What are the basics of the GroupCamp User Interface? What are the main sections in the Interface?

Profile

  • How does the presentation field in the Profile work?
  • How can I access the settings for the fields of the Profile app

Global Settings

  • What are global settings? How do I access global settings?

Application Settings

  • Can I copy the settings of an existing project to a new project?

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