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General questions. Security. Back-up. Storage and Data export
- Read the security statement
- Is my data kept safe and how?
- Is privacy for my data guaranteed?
- What happens if there is a failure of one of your servers. Can I lose all my data?
- I’ve lost my account information, my login and/or my password, how can I retrieve them?
Billing and Payment. Invoices, Upgrades & Downgrades Account Cancellation and refunds.
- How can I find/access my invoices?
- What happens to my account if a credit card payment fails or is refused. What about the end of a free trial?
- Is my credit card number secured with GroupCamp?
- If I cancel my account at the beginning of a billing cycle, will I be refunded?
GroupCamp Project presentation. Plans and features Number of projects. Multi-Company. Storage. Per project settings. Other key pages.
- What does « Multi-Company » mean for a GroupCamp Project Plan?
- In the different GroupCamp Project plans, what does the « Per project Settings » feature mean? Why is it active only in plans BEST and MAX?
- Whats is SSL?
- Is GroupCamp Project integrated in any way with my email (Email integration)?
Journal and Look&Feel (Admin Apps)
- How can I change the default colours of Project?
- How do I add a logo on the sign in page of my account?
- Where can I find the list of all administrators?
- How can I track the activity of Administrators in an account?
Users & Companies (Admin Apps). User list.
- How can I change the Company of a user? If I change the Company associated with a user, I need to re-assign the user to his or her projects. Why is that?
- What does the « Additional Emails » field in the users details page mean?
- Can a user belong to more than one company?
- Why can't I create companies when I downgrade from the Max, Best or Plus plans to Start or Free?
Project (App Admin)
- How do I create a new project. How do I edit or delete an existing project?
- Where do I choose which users to add to a project?
- In the Project application, what does "Managing Company of this project" mean?
- What does "Access to private Objects" for a company?
Account (Admin App)
- What are the actions available only to the owner of the account?
- I can't seem to downgrade. Why is a quota?
- How can I reduce the storage capacity used up by my account?
- How can I reduce the amount of projects used by my account?
Project FAQ
- Where can I edit the settings for applications in a project?
- How do the settings for applications work? How do I enable or disable a feature in an application or in a project?
- How do comments work? Can I reply directly to a comment notification received by email?
- How do email replies to comments work?
Overview application
- Is there a video tutorial of the Overview application?
- What items are present in the Overview app?
- Can I display an announcement to all project members?
- What does the +1 or +X next to the comment icon mean?
Files Application
- Do you have a video of the Files Application?
- Can I upload multiple files at once?
- Can I copy or move a file from one project to another? What is the import feature in Files used for?
- Can I upload multiple files in a project? Why do we still need the standard file uploader?
Tasks
- Do you have a video tutorial of the Tasks application?
- What is the difference between an on-going list and a completed task list?
- Why does my task list not appear in the « Task list » screen?
- What is the use of associating milestone to task lists?
Discussions
- Do you have a video tutorial for the Discussions App?
- I replied to an email notification and my email was rejected. Why is that?
- Why do I need to follow a discussion? Who can follow a discussion? I do not receive any email notifications when a discussion is updated. Why is that?
- Why and how do I sort topics and discussions within a topic?
Milestones
- How do I use Milestones?
- Can I have private milestones? How do I use them?
- Why aren't comments allowed on milestones?
- What is the role of the owner of a Milestone?
Timelog
- How do Time units work? Why isn't there any conversion?
- Can I hide this application from my customers? If I don't need Timelog, can I remove it from a project?
- Why is it possible to enter negative time records or null time records?
- Why is it that a time record can be entered in the future?
Wiki
- What exactly is the WIKI application and how does it work?
- How should I organise my teamwork with the WIKI application?
- Can I hide the WIKI application from invited Companies in a project?
- Can I have multiple users working on the WIKI application? Is a user notified if there are conflicting edits?
Dashboard
- Why don't I have a personal user page?
- What are the different components displayed in the Dashboard?
- Why is the order of displayed projects in the Dashboard always changing?
Cross-projects tasks and milestones
- Why in Tasks are the possible filtering options in the drop down menu different depending on the user?
- Why are completed tasks not displayed?
- How are user lists in the Tasks and Milestones section formed?
