GroupCamp Billing and Payment Policy
The GroupCamp Billing and Payment Policy is an appendix part of GroupCamp’s Terms of Service (« ToS ») which is a binding Agreement between GroupCamp and the Customer.
If you are using GroupCamp in conjunction with a service operated by a third party, please refer to the Third Party Services Agreement
The current definitions come in addition to the definitions already described in the GroupCamp ToS.
« Payment Method » : The Customer may use VISA and MASTERCARD cards as Payment Methods
« Amount Due » refers to the total Amount Due by the Customer in the chosen currency, at the Anniversary Date. The Amount Due is equal to te sum of all monthly fees for each Offering and Plan subscribed to by the Customer in the Account. If the Customer is subject to VAT, the applicable VAT rate is calculated and applied.
« Anniversary Date » corresponds to the date at which a debit charge for the Amount Due is made to the Payment Method of the Customer. An Anniversary Date starts the first minute of that day.
The « Subscription Period » of an Offering starts at the effective date of payment of the Amount Due by the Customer and ends at the Anniversary Date
The « Trial Period » of an Offering starts immediately after the Customer subscribes to the offering and ends at the next Anniversary Date. During this period, the Offering is free and the Customer may change the subscribed Plan at any time.
The « Cancellation Period » for an Offering is the period during which an Offering is still present in the Account but is accessible only to the Customer and the End-users to export the Content of the Account. This Period starts at the Anniversary Date which comes after the cancellation order and ends at the next Anniversary Date. The duration of the Cancellation Period is therefore approximately one month.
An Offering in « Billing Exemption Period » means that GroupCamp will not charge the Customer for its subscription to this Offering in the Account. GroupCamp will notify the Customer prior to the end of the exemption period. At the end of a Billing Exemption period, the Offering will then move into Free Trial Period of 1 month, during which the Customer may cancel the Offering.
« Currency » GroupCamp accepts payments in both Euros and US Dollars. For Customers with business addresses in a member country of the European Union(EU), payments have to be made in Euros. The pricing for GroupCamp offerings is available in both Euros or US DOllars. The conversion rate used by GroupCamp does not take into account the real rate of public currency markets and can be changed in GroupCamp's sole discretion.
« VAT » means Value Added Tax. The VAT rate for terms herein is the French VAT rate of 19.6%. Invoices for companies with business addresses in France will include VAT. Customers with a business address in a member country of the European Union and for whom GroupCamp has an intra-comuunity VAT number verified by GroupCamp, will not be subject to VAT. Customers with a business address NOT in a member country of the European Union are not subject to VAT.
1 Free Trial Period after Account creation
During the Free Trial Period, the Customer and End-Users may try all the Offerings in all the available Plans for free.. Using the Account Application the Customer can subscribe to or remove an Offering from an Account or change the Plan of one Offering.
The Free Trial Period following an Account creation starts once the Account is created and ends approximately 30 days later at the first Anniversary Date.
All Offerings and Plans subscribed to by the Customer in the Account are to be paid in advance for usage of the service during the forthcoming month (Service Prepayment). Payment is made by charging the Payment Method of the Customer at the Anniversary Date.
With the Account Application, the Customer has access to all the features described herein. At any time the Customer may decide to
- subscribe to a new Offering,
- cancel an Offering,
- change the subscribed Plan for an Offering,
- stop using the GroupCamp Service (and therefore cancelling all Offerings and Plans subscribed to within the Account)
- add, change or remove the Payment Method
- change the Currency or any other billing information which determines whether or not the Customer is subject to the French VAT rate.
The next Anniversary Date is displayed in the Account application together with the Amount Due.
Usage of the GroupCamp Service is subject to payment at the beginning of the monthly cycle. Once the Payment Method is billed, the invoice is sent for usage of the Service during the forthcoming month, irrespective of usage of the Service by the Customer and/or its End-users. GroupCamp does not provide any refund, if the Service is used and/or not used.
During the Subscription Period, if the Customer decides to subscribe to a lower plan (which implies lower fees), GroupCamp will not provide any refund, full or pro-rated, for the difference between the monthly fees of the two plans. GroupCamp recommends that the Customer requests downgrades immediately before the end of a Subscription Period so as to make the most of the paid subscribed Plan.
In the event of a billing inaccuracy by GroupCamp in the calculation of the Amount Due or a failure in the billing process between GroupCamp's payment service provider and the credit card company of the Customer, GroupCamp will proceed, to a refund of the extra amount which was wrongly perceived. For GroupCamp to proceed to such a refund, the Customer needs to report such inacurracies to GroupCamp Support 18 months following the occurrence of the inaccuracy.
4 Invoicing and Payment
There are two ways in which payments can occur for a GroupCamp Service:
- At each Anniversary Date, GroupCamp automatically bills the Payment Method of the Customer for the Amount Due (except when the Amount Due is nil).
For online payment when subscribing to a first offering, on upgrading to a higher plan for the same Offering. The Account is activated and enters into the Subscription Period up to the next Anniversary Date.
Please note that when upgrading for a new plan, GroupCamp does not issue invoices for amounts smaller than 5 Euros or 6.50 US dollars USD. The amount will be billed on the Customer's next invoice.
To establish an invoice, GroupCamp uses the information provided by the Customer in the Account application:
- the name of the person, and the address,
- the currency used by the Customer,
- Information required to determine whether the Customer is subject to VAT or not,
- Information regarding the Payment Method to be billed for the Service.
The Customer agrees to comply with the ToS and to maintain the Customer’s billing information up to date. GroupCamp will not provide any refund for VAT collected by GroupCamp if the Customer information are not up to date at the Anniversary Date.
Once an invoice is issued, GroupCamp cannot proceed to any modification on the said invoice. Changes in billing information provided by the Customer will only be taken into account for the next invoice.
Any banking or payment service charges or fees incurred in the processing of the Payment Method of the Customer will be billable to the Customer.
Any change in the currency will be taken into account on the next Anniversary Date. A change of currency implies a change in the Amount Due for each Plan of each Offering.
Consequences of the absence of a valid Payment method or an expired Payment Method.
At the Anniversary Date, if the Customer (i) does not have a valid Payment method (ii) has deleted its Payment Method (iii) has a Payment Method which is no longer valid; then all the Offerings in Trial Period or in a Subscription Period will switch to a Cancellation Period. Offerings in Free Plans or in Billing Exemption Period will remain active.
Consequences of declining intially authorized payments.
When a payment is initally authorized by GroupCamp’s banking service provider but is then declined for reasons relating to fraud, challenge by the Card holder , lost or cancellation of the credit card, change of ownership of the GroupCamp account, etc…, GroupCamp will immediately suspend the Service and will request payment by the Customer of all unpaid invoices. An unpaid invoice for more than 10 days will result in the Account, including its Content, being deleted by GroupCamp.
If the Service is suspended, the Customer will no longer have access to the Service unless the unpaid invoices are paid for. During the Service suspension, the End-Users will also be denied access to the Service.
The terms of the "Account Termination by GroupCamp" of the ToS will apply.
Establishment of Anniversary Dates and periods duration
The first Anniversary Date comes 30 days after the end of the Free Trial period which follows the account creation.
For payment dates, positionned on 31st, 30th or 29th of a month, if the following month bears fewer days, the Anniversary Date is positionned on the last day of the month.
Therefore, the 30-day Free Trial period can vary from 28 to 31 days. The same applies to Subscription Period and Cancellation Period for all offerings of the service. Example : If you have subscribed to the service on the 31st of the month:
1) For all months with 31 days, the Anniversary date is the 1st of the month.
2) For all months with only 30 days, the Anniversary Date is the 30th of the month;
3) For February, the Anniversary date will be the 29th and for non-leap years, on the 28th.
Rounding off rules
All calculations regarding fees and Amounts Due are rounded off to (i) the lower cent (hundredth of a Euro or Dollar or second decimal) if the third decimal is strictly smaller than 5, and (ii) the higher cent if the third decimal is greater or equal to 5.
5 Subscribing to an Offering
With the Account Application, the Customer can subscribe to one or multiple Offerings.
During the free Trial Period following an Account Creation.
During the Account Creation process, the Customer subscribes to an Offering and a Plan. During this period, the Customer and the End-users can try out all Offerings in all available plans.
During the Subscription Period, Subscription of a new Offering, free Trial Period.
The Customer can subscribe to a new Offering and can try out the new Offering for free up to the next Anniversary Date. The new Offering is then in free Trial Period. To maximize the Free Trial period for a new Offering, GroupCamp recommends that the Customer subscribes to new Offerings at the beginning of a Subscription period.
If the Customer decides not subscribe to the new Offering, that Offering must be removed from the Account BEFORE the next Anniversary Date using the Account Application. If the new Offering is not cancelled before, it will be considered as a requested subscription and the monthly fee for the Plan will be taken into account in the Amount Due at the Anniversary Date.
Re-subscribing to an Offering during the Cancellation Period.
The Customer can re-subscribe to an Offering during the Cancellation Period (that Offering having been previously cancelled). To re-subscribe, the Customer needs to select the Offering and the corresponding Plan in the Account Application. If the selected Plan is lower than the plan which is active during the Cancellation Period, the downgrade is effective if the quota of the lower Plan is met. GroupCamp will proceed to the calculation for the Amount Due :
- If the Account contains free Offerings and/or Offerings in free Trial Period or in a Billing Exemption Period, the Amount Due excluding taxes is equal to the Amount of the subscribed Plan and the new Anniversary Date will be the current date
- If the Account contains at least one Offering in a Subscription Period the calculation for the Amount Due excluding VAT is pro rated up to the next Anniversary Date.
If the Customer is subject to VAT, the relevant rate will be applied to the Customer. The Customer is then billed and an invoice is sent by email and is archived in the Account Application. The Offering is in Subscription Period up to the next Anniversary Date.
5.1 Upgrading your Plan.
A higher plan for an Offering implies a higher monthly fee for that Offering.
Upon selecting a new Plan for an Offering, GroupCamp calculates the Amount Due up to the next Anniversary Date. The calculation is pro-rated (Amount Due for the new Plan) - (the Amount Due for the old Plan).
The Customer confirms the payment online The terms described in the "Payment and Billing" section apply. An invoice is sent by email and archived in the Account Application. The new plan can be used within the Account.
The Customer can upgrade multiple Offerings to a higher plan with a single payment.
5.2 Downgrading a Plan.
A lower Plan for an Offering implies a lower monthly fee for that Offering.
When selecting a lower Plan for an Offering, GroupCamp will verify the following :
- The quota limits for the new lower Plan need to be met before downgrading,
- Some features might not be available in lower plans and will therefore be disabled.
If the two conditions above are met, the downgrade becomes effective immediately and cannot be undone. If, immediately after downgrading the Customer decides to upgrade, the « 5.1 Upgrading your Plan » process will apply.
If at least one of the two conditions are not met, the downgrade will not be completed. The Customer will have to adapt its quota for that offering and/or adapt usage of Plan-specific features. The Account Application provides information to the Customer for quota management.
Example of Quota for the Project* Offering : ASSUMPTION : Customer is in Plan PLUS, you have 15 active projects and are using 5GB and you want to downgrade to plan Start (a maximum of 15 projects and 4GB of Storage). You will need to archive or delete 3 projects and delete 1 GB of data (removing documents in th Files app or pages in the WIKI).
Example of plan-specific features for the Project* Offering : the Plus Plan supports the Multi-Company feature. The Start Plan however does not support that feature. Before downgrading from the Plus to the Start Plan, the Customer needs to disable 3 invited companies(disabling users of these companies ; these users will no longer be present in active projects), Projects which are managed by invited companies (The Managing Company for that Project is an invited Company) need to archived or deleted.
GroupCamp does not provide credit, or refund. Please see the Refund section above.
6 Cancelling an Offering
In the Account application, the Customer may cancel an offering.
During the Free Trial period, following the creation of an Account.
When the Customer requests the cancellation of an Offering, the Offering enters the Cancellation Period as from the next Anniversary Date(the next Anniversary Date corresponds to the end of the Free Trial Period)
During the Subscription Period.
If the Customer requests the cancellation of an Offering during a Subscription Period, that Offering remains in Subscription Period up to the next Anniversary Date. At the next Anniversary Date, the Amount due is calculated by subtracting the monthly fee for the cancelled Offering. The Offering then enters the Cancellation Period up to the next Anniversary Date.
Anniversary Date of an Offering During the Cancellation Period.
At the Anniversary Date, the Offering and its Content can no longer be accessed by the Customer and/or its End-users. The Content linked to the Offering is deleted and the deletion cannot be undone. The Offering can be re-subscribed again as a new Offering in the Account Application.
Behavior of applications for Offerings in Cancellation Period
When an Offering is in Cancellation Period, applications for that Offering are in read-only mode. The Customer and its End-Users can no longer add new Content. The Export or Download features will remain active throughout the Cancellation Period.
7 Cancelling and Deleting an Account
The Cancellation of an Account is a full termination of the Account. The termination of an Account becomes effective at the Anniversary Date:
- if all Offerings of an Account are in the Cancellation Period, or
- if all Offerings of the Account are in Free Plans or in Billing Exemption Period and none of the Account’s End-users have signed into their Account for more than 3 months.
When an Account is cancelled, at the Anniversary Date, Offerings and related Content are deleted and cannot be recovered. The Account and its End-Users are deleted. The Access URL for the Account becomes available for another Customer.
The Customer Billing information, the invoicing history and payment are saved by GroupCamp for 10 years. This duration is required by French Law.